Orders
Made to Order items are crafted specifically for you once you place your order, so you can often choose your print, leather colour and hardware. Ready to Ship items are already made and in stock, so they leave our workshop faster. Look for the label on each product page.
Made to Order items are handcrafted and dispatched within 5–10 working days. Wholesale orders take 2–4 weeks depending on order volume, or 4–8 weeks during peak periods. Delivery time is added once your order has been dispatched.
Yes, if it hasn't been dispatched yet. Orders cancelled before dispatch are refunded minus a 10% administration fee to cover transaction costs.
Shipping & Delivery
Yes. International shipping rates are calculated at checkout based on your destination.
Once your order has been dispatched, you can follow it on our Courier Tracking page.
Returns & Exchanges
Yes. Under the ECT Act you have a 7-day cooling-off period after delivery. Items must be unused, undamaged, in their original packaging and with labels attached. Return shipping is paid by the customer, and a handling fee may apply.
Email hello@thandana.co.za or orders@thandana.co.za within 7 days of delivery. See our full Returns & Exchanges policy.
Made to Order, bespoke and personalised (engraved) items, sale and promotional items, and electronic gift vouchers. Orders of more than 10 units, or orders with several items in the same print or colour, count as bespoke Made to Order and are final sale.
Let us know as soon as possible and we'll collect it at no charge. Once we've inspected it, we'll repair or replace it, or credit or refund you. Manufacturing defects are covered for 6 months from delivery.
Personalisation & Gifting
Yes. Many of our items can be engraved with initials, names, special dates or a company logo. Choose the engraving option on the product page. Personalised items can't be returned or exchanged. Learn more about engraving.
Yes. Select gift wrapping on the product page (tissue, ribbon and sticker).
Yes. Our digital gift cards can be used on any Thandana item online.
No. Only one promotion or discount code can be used per order.
Product Care
Wipe away dirt with a damp cloth and dry carefully, including any metal hardware. Give your bag a quick sweep with a soft, dry cloth every few days, and condition the leather regularly to stop it drying out. Avoid resting it against jeans or dark clothing to prevent colour transfer. Natural creases and markings are part of genuine leather's character.
See our full Bag Care guide.
Wipe clean with a soft, damp cloth using mild soap and water. Do not machine wash, submerge in water, bleach, or use abrasive chemical cleaners.
Spot clean with cold water and a damp cloth or sponge. Do not machine wash, dry clean, or use warm water or detergent. Re-wax the canvas from time to time with a dedicated canvas wax to restore its water resistance.
Stores & Stockists
Yes, we have two stores.
Durban (head office & showroom): Unit 19 Island Business Park, 23 Flanders Drive, Mount Edgecombe. Open Monday to Friday, 7:00 to 16:00. Tel 031 502 7336.
Cape Town: Unit E100, The Old Biscuit Mill, 373 Albert Rd, Woodstock. Open seven days a week, typically 10:00 to 16:00 on weekdays, opening at 9:00 on Saturdays. Tel +27 21 211 0011.
Our products are available from stockists across South Africa. Find one near you with our Store Locator.
Apply on our Become a Stockist page. The minimum opening order is R8,000, with wholesale discounts per unit and a dedicated sales manager.
Yes. We make branded corporate gifts and school orders. Visit our Corporate page or email hello@thandana.co.za for a quote.
Contact
Email hello@thandana.co.za or call 031 502 7336 (Durban) or +27 21 211 0011 (Cape Town). You can also use the form on our Contact page.
